General Terms and Conditions of Sale

Last updated: 8 October 2026.

These terms and conditions govern purchases in the online shop at tabancoelpasaje.com. We recommend that you read them before making a purchase; you will be required to accept them when placing an order. They have been drafted in accordance with Real Decreto Legislativo 1/2007, approving the consolidated text of the Ley General para la Defensa de los Consumidores y Usuarios (TRLGDCU, Spanish consolidated Consumer Protection Act), and Ley 34/2002 (Spanish Information Society Services and E-commerce Act, LSSI).

1. Who is the seller

TABANCO EL PASAJE, S.L.U., CIF (Tax ID) B11880978, C/ Santa María, 8, 11402 Jerez de la Frontera (Cádiz). Telephone 956 33 33 59. Email tabancoelpasaje@jerez.es. Further details in the Legal Notice.

2. Sales to persons over 18 only

We sell wines and brandies, so we only sell to persons over 18. By making a purchase, you confirm that you are of legal age. We may ask for proof of identity on delivery or collection; if legal age is not proven, the order will not be handed over and its amount will be refunded, less the delivery charges, where applicable. Please remember to drink responsibly.

3. Products and prices

• For each product you will find its description, its price and whether it is available. Images are for guidance only; the vintage or the label may vary.
• Prices are in euros and include VAT. Deliveries to the Canary Islands, Ceuta and Melilla are invoiced without Spanish VAT; local taxes and formalities (IGIC, IPSI, customs), which are not included, may apply there.
• Delivery charges are shown in the basket and on the checkout page, before you pay, according to the delivery address. Collection from the tabanco is free of charge.
• Discount coupons are applied subject to the conditions of each coupon.
• If, owing to an obvious error, a published price is incorrect, we will inform you before preparing the order and you may choose either to proceed at the correct price or to cancel it, with a full refund.

4. How to buy

1. Add the products to the basket and click “Checkout”.
2. Enter your details, choose home delivery or collection from the tabanco and, if you need one, request an invoice (name or company name and NIF/CIF tax identification number).
3. Confirm that you are over 18, accept these terms and conditions and the privacy policy, and choose the payment method.
4. Once payment has been made, we will send you a confirmation email with the details of the order. The contract is concluded when you receive that confirmation. The email includes a link to view your order at any time.

You can correct your details before confirming the order. The contract is concluded in Spanish; the translations on the website are for guidance only.

5. Payment methods

• Card (Visa, Mastercard…), on our bank's secure payment gateway (Redsys). We do not see or store your card details.
• Bizum, from your mobile phone, also through Redsys.
• When available, bank transfer (we prepare the order once we receive the payment) and payment on collection at the tabanco will also be shown.

While payment is being completed, we reserve the products for 30 minutes. If payment is not completed, the order remains pending and you can try again from the order link.

6. Delivery and collection

• We deliver only to addresses in Spain. The cost depends on the destination area and is shown before you pay.
• The usual delivery time is 6 to 7 days from confirmation of the order; it may vary for reasons beyond our control (transport, public holidays, weather). In no case will it exceed 30 calendar days; if we are unable to meet it, we will let you know and you may cancel the order with a full refund.
• Collection from the tabanco (C/ Santa María, 8, Jerez de la Frontera): free of charge, during our opening hours. We will notify you by email when the order is ready.
• When you receive the order, check the parcel. If it arrives damaged or something is missing, let us know as soon as possible (by email, with a photo if possible) so that we can take it up with the carrier. You do not bear the risk of transport until you receive the order.

7. Right of withdrawal (14 days)

As a consumer, you have the right to withdraw from the purchase within 14 calendar days of receiving the order (or of collecting it from the tabanco), without giving any reason.

How to do so: send us an email at tabancoelpasaje@jerez.es stating your decision, the order number and your name. You may use this model form, although it is not mandatory:

For the attention of TABANCO EL PASAJE, S.L.U., C/ Santa María, 8, 11402 Jerez de la Frontera, tabancoelpasaje@jerez.es: I hereby give notice that I withdraw from my contract of sale of the following goods: [products]. Order no. [number], received on [date]. Name: [name]. Address: [address]. Date and signature (only if sent on paper).

Return of the products: you must return the products to us no later than 14 calendar days after notifying us of your withdrawal, to the tabanco's address, or hand them in there in person. The direct costs of the return are borne by you.

Refund: we will refund everything you have paid, including standard delivery charges, no later than 14 calendar days after you notify us of your withdrawal, using the same means of payment you used. We may withhold the refund until we have received the products (or until you have supplied evidence of having sent them back).

When there is no right of withdrawal (Article 103 of the TRLGDCU):

• Bottles whose seal or cork has been opened after delivery: for health protection and hygiene reasons, they cannot be returned.
• Bookings, shows and gift vouchers for a specific date or period, as they are leisure services with a specified date of performance.

If a product is returned with a diminished value as a result of handling beyond what is necessary to examine it, we may deduct that loss in value.

8. Guarantee

All products are covered by the 3-year legal guarantee of conformity from delivery (Articles 114 et seq. of the TRLGDCU). If a product arrives in poor condition, does not correspond to what was ordered or has a defect, write to us and we will offer you a replacement or, if that is not possible, a refund, at no cost to you.

9. Gift vouchers and bookings

Gift vouchers and bookings are purchased through CoverManager. The conditions of each voucher (content, validity and how to redeem it) are stated at the time of purchase. Vouchers cannot be exchanged for money. Further information in the Terms and Conditions.

10. Invoices

If you need an invoice, tick the relevant box when placing the order and enter the name or company name, the NIF/CIF (tax identification number) and the billing address. We will send you the invoice by email.

11. Customer service and complaints

For any enquiry, issue or complaint, contact us at tabancoelpasaje@jerez.es or on 956 33 33 59. We will reply as soon as possible and, in any event, within one month at the latest.

The official hojas de quejas y reclamaciones (official complaint forms of the Regional Government of Andalusia) of the Junta de Andalucía are also available to you, at the establishment itself and in electronic format, in accordance with Decreto 472/2019, de 28 de mayo (Andalusian Decree 472/2019 of 28 May).

12. Data protection

We use your data to manage your order, as explained in the Privacy Policy.

13. Governing law

These terms and conditions are governed by Spanish law. If you are a consumer, the courts and tribunals of your place of residence will have jurisdiction over any dispute.